Archive copy of letter sent to ArgoNet subscribers - 8th Feb 2005
27/02/20 rDNS/PTR issue at our suppliers servers has now been resolved and is propagating out as I write this. Services should recover fully within the next 24 hours. 15:47
27/02/20 Over the past 24Hrs or so various services including e-mail have had odd issues. It appears that the reverse DNS that is set at our suppliers is not reporting correctly for odd IP numbers but is for even ones. This was reported during the morning and they are investigating urgently into the matter. This is unfortunately totally outside of our control and all we can do is wait for the investigations and resolution to happen.
17/02/20 All services have now been fully restored as of 08:00 this am. My thanks to the technicians up and down the country who worked hard through the night for all of us affected by Storm Dennis.
17/02/20 Due to storm damage locally we lost power and access from approx 5:30pm to 11:45pm on Sunday. All services except smtp2 are back and working. Smtp2 couldn't be fixed as our server tech had no access to the servers he will login on MOnday am to look at this service. I don't expect that it will take too long to sort.
16/02/20 smtp2 service server has issues today since mid-morning. We are working on returning the service back to normal. The weather affecting the UK will not be helping us all.
02/02/20 We have reports of a Phishing email this morning badly written incorrect email address all the usual signs that it has nothing to do with Orpheus. Please do not click on any links just delete the mail. I will be adding a page specifically for this pernicious type of scam on our support pages in the next few days with hints and tips, how to best keep yourself safe.
15/01/20Issue resolved at 07:54 this morning.
14/01/20 smtp2/Sarge is currently unavailable. The service should be restored during the morning once the server tech is onsite. My apologises for the inconvenience this will be causing.
06/01/20 Wednesday night we upgraded the Roundcube Webmail system on the 'new' web server Rex. Please get in contact if you would like me to upgrade you. You can of course do the upgrade yourself by logging into the control panel as your administrator going to services/web applications and clicking on the little pencil icon on the line for the webmail client.
03/01/20 We have reverted to a backup copy of Sarge/smtp2 and the service has been restored. Going forward we will need to replace this server with a new authenticated server we will now begin this program. 11:51
03/01/20 Sarge/smtp2 was updated and re-started early this morning. At this time sending using smtp2 has not been possible as at 09:55 our server tech will actively be looking at the server. Updates to follow. 09:50
Bash Vulnerability - All the Orpheus servers are patched with the latest updates and are not vulnerable based on the data released so far. However, further updates are expected and these will be applied once released. We do have one very old web server that runs a aversion that will not be updated. This server has a handful of websites on it. It has been in the process of being migrated to our new servers so this process will be sped up, so that we can turn this server off asap. Details can be found here.
Bleedbug Info - The Orpheus servers are based on CentOS Linux. Version 5 runs a version of openssl that is not vulnerable and version 6 received an update on the 8th April. All the servers automatically updated on the night when the patch was released. The only systems that actually use SSL certificates, are the Blue Onyx as they run self-signed certificates for httpd connections for us and our customers to login for system administration. We've created and installed new self-signed certificates on the servers so our customers will get a warning message to trust the new certificate when they login next.
Net Station compatibility - We've now acquired the capability to re-program NC/set-top box smart cards in order to connect to Orpheus. If you would like us to re-program your smart card, please return it to us together with a stamped addressed envelope and a cheque for six or twelve months subscription. We will setup a new account and return your smart card, reprogrammed to connect to Orpheus Internet.
Voyager update v1.02 now available - A minor update to VoyUpdate, which allows you to over-rule the disc checking, just in case VoyUpdate thinks there's not enough space on the hard drive to make a backup, when there is.