Latest News Thursday May 23, 2019 - 18:07:05
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• 22/03/19 Webmail copy site for phishing It came to our attention that a scam/phishing e-mail was sent out to various addresses for customers asking them to log into the webmail site for held e-mails. We have I hope contacted all concerned. The phishing site looked identical to the official Orpheus Webmail login page. Please if anyone receives e-mail from us if in any doubt contact me to discuss the matter. I would prefer 100 phone calls in preference to having us blacklisted and having to change peoples passwords.
• 26/02/19 The office is closed until 20th March my first official holiday for 10 years. Sales and support will be with Andrew Rawnsley Mon-Fri 11am - 7pm on 01925 818844 or e-mail arw @ orpheusinternet.co.uk PLEASE keep to these times as he does have his own company to run. My e-mail is unlikely to be responded to. Thank you for your co-operation.
• 04/02/19 Send Mail server slow. This was resolved on the 5th Feb. A queue of mail had become stuck and needed manually sending.
• 19/12/18 We are currently running (as of today) a reduced set of Office hours. I apologise for this however my wife has lost a cousin in November and her Aunt on Tuesday 18th so as a family we are a bit distracted. I will be in contact with everyone asap but I am running well behind. Please see below our opening dates for Christmas 2019. As usual e-mail/voicemail is monitored during this time.

  Closed Midday 24th Decemember ~ Re-open Monday 7th January

• 25/09/18 Trixie a mail server failed to renew its Let Encrypt certificate today at approx 3:00pm this has now been updated but appears to only be valid from 11:30pm on the 26th. I have contacted our server technician and asked him to rectify the dates if possible. In the mean time on iOS and Apple computers which appear to be VERY sensitive if you TRUST the server the pop up message will stop. If it is not possible to TRUST then for the moment turn off SSL and again that should cure the problem. My apologises for the irritation this causes. I have had exactly the same issues here myself this evening. If you still have problems then a drastic cure is to delete and re-setup the account again if you are NOT using IMAP be aware that YOU WILL LOSE E-MAILS. I would suggest calling Orpheus before taking this step.
• 02/07/18 As of approx 4:00pm today all our servers were back online. There will be a settling in period ov the next 24-48Hrs so please be patient if some odd e-mails are lost or appear late. Anything important should be requested again if it has not appeared after 24Hrs. In light of the type of loss we suffered and how it affected our service I will in discussion with the 'tech' men see if we can find a sensible solution that could help preclude this from being so devasting if there should be a next time. I will announce that in due course.

  * Update 18:52 * Any outstanding e-mail issues from last week can be looked at from Wednesday onwards. Please re-contact me so I can add you to my growing list of jobs.

• 02/07/18 Webmail has now re-started and appears to be working. The other affected servers will be brought back on-line one at a time and tested. Please be aware that I expect the services to be 'iffy' for the next 24/48Hrs. If you still have issues from last week then AFTER this time I will be able to assist you in resolving those problems. Again my thanks for you patience over this difficult period.
• 02/07/18 I have just been told that the software has now been installed and the server will be placed back into its rack position during the afternoon. Once this has been done we will start to bring the systems back on line gradually. I will post when this happens.
• 02/07/18 The software engineers are currently inspecting and if required re-instalng the VMHost software on our Host server. This was started during the morning and when this has been done we will re-start this server and gradually bring up each Virtual server and its services back to a running condition whilst also checking them over. I will post here when this happens. The services will then start to ramp up over a period of time which at its end will have us back to 100% I will note here when I think that will be achieved asap. Many thanks to our customers for being so considerate in this situation.
• 01/07/18 The Network IP issue has now been addressed so some services will gradually start to recover. However due to this, the main VMHost server suffered software issues and this now needs to be addressed to correctly re-start and have running the various virtual servers that run on this VMHost. Most of this work will be started on Monday. I will continue to post updates here as and when there is anything sensible to advise you all. Once the VMHost is running 100% I will and only then, be able to address any issues leftover from the change of E-Mail server we did before this outage started on Friday.
• 01/07/18 A network IP address issue has been found to be the problem which is why our servers are not reachable currently. It would be nice if this can be rectified on Sunday but I doubt it. I would expect services to gradually resume during Monday and reach 100% Tuesday-Wednesday. After this we can resume sorting out the e-mail issues people were having because of the server change last week. I would like to thank my server team for there unstinting efforts to resolve the problem and my customers for being very accomodating and patient as we have had essentially back to back issues.
• 30/06/18 The Mail server upgrade was completed on Thursday with very few problems due to our expert technical man Dan. However since then a few issues have happened. Due to the APPLE iOS upgrade a month ago the opprotunity to advise it that a change of server is accepatble has been removed. This now means that the account needs to be re-installed. If a customer is running IMAP that is fairly simply, with a standard POP only account, difficulties can arise. Please contact Richard on the usual numbers for help. The other issue is the re-downlaod of all e-mails stored on the server due to the move. If you see this on !Messenger have a quick chat with Andrew at R-Comp as he has a simple 3-4 step solution to there deletion. If you are running your mail on a PC or Mac then again contact Richard who will be working the weekend of the 30th & 1st to assist.
• 25/06/18 Our oldest mail server has suffered from lack of space recently. Due to this we are TONIGHT moving the server to a new home and upgrading the software to support all the latest security issues. HOWEVER some users may get a message depending on there e-mail client asking for them to 'download e-mails'. Anyone using our webmail will not see this message. No one will need to change ANY of there settings for this upgrade. We will then be transferring the mail until tomorrow and will do a final sync to catch any changes which will entail a small amount of downtime of approx 15 mins.
• 11/04/18 As Apple have removed the Trust option once a server has been ignored once the only current way for either a POP or IMAP account to start working again is to delete the Orpheus account or one Orpheus account if you have more than one and then re-install it. Please be aware that if you do this on a POP account without first making a local backup you will LOSE your e-mail that you have stored. If you are unsure PLEASE CALL us and we will assist as soon as we can. This is only for iOS devices ie: iPad and iPhone. Because we have been trying to resolve this issue our server certificate was renewed this morning. The upshot of that is, on desktop E-Mail clients like Mail or Thunderbird you will need to accept the Security exception and tick the box storing this permanently. We are currently seeing if there are better ways of doing this and we will also review the certificate and where we get it from as well so that we can try to avoid this happening again.

  * Update 13:45 * If you have only one POP account on your iOS device then once the account is deleted you will need to power down and then switch back on before adding the same account again. If you are asked to Trust the certificate then click on details and click Trust. Also you will use the 'connect without SSL option' at which point all should then work.

• Bash Vulnerability - All the Orpheus servers are patched with the latest updates and are not vulnerable based on the data released so far. However, further updates are expected and these will be applied once released. We do have one very old web server that runs a aversion that will not be updated. This server has a handful of websites on it. It has been in the process of being migrated to our new servers so this process will be sped up, so that we can turn this server off asap. Details can be found here.
• Bleedbug Info - The Orpheus servers are based on CentOS Linux. Version 5 runs a version of openssl that is not vulnerable and version 6 received an update on the 8th April. All the servers automatically updated on the night when the patch was released. The only systems that actually use SSL certificates, are the Blue Onyx as they run self-signed certificates for httpd connections for us and our customers to login for system administration. We've created and installed new self-signed certificates on the servers so our customers will get a warning message to trust the new certificate when they login next.

  News Archive

  • Net Station compatibility - We've now acquired the capability to re-program NC/set-top box smart cards in order to connect to Orpheus. If you would like us to re-program your smart card, please return it to us together with a stamped addressed envelope and a cheque for six or twelve months subscription. We will setup a new account and return your smart card, reprogrammed to connect to Orpheus Internet.
  • Voyager update v1.02 now available - A minor update to VoyUpdate, which allows you to over-rule the disc checking, just in case VoyUpdate thinks there's not enough space on the hard drive to make a backup, when there is.
  • Voyager update now available - We've produced a simple-to-use updater to convert your existing !Voyager installation to Orpheus compatible.
  • New technical support number launched, on 0845 862 0843.
  • Wakefield Show - Orpheus will be exhibiting at the Wakefield Show.
  • FAQ for ArgoNet subscribers wishing to switch to Orpheus.
  • Orpheus MD Paul Vigay gives exclusive interview to IconBar.com
  • Launch of new internet services.
  
  

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