15/04/24 We are aware that our Rex mail server is placing SPAM marked emails into customers mail inbox. We are working to rectify this behaviour as quickloy as we can. 15:57
12/04/24 One of our mail servers has had a moment this afternoon and stopped processing mail. This has now been re-started and should start processing mail shortly. 16:30
05/04/24 Our phone number 01702 462385 is now working as is the voice mail. The message hasn't been setup just yet but do leave a message if you can't get through. 16:12
03/04/24 Advanced warning the office will be closed over the weekend of the 11-12 May as I have a cataract operation. I expect to be back in the office the following Monday 13th May all being well. 09:44
02/04/24 I have just been informed that BT have very kindly turned off all the services on our 01702 462385 landline and as it will take longer to restore the divert and answering service than it will for me to change it over to our VoIP service, which will cost me less, this is what we are doing. However durning this time the only number that is working is the mobile one. I apologise for this and ask that if a mobile number is not one that you like to use, please call me and ask me to ring you back which I will do. I thank you for your patience in this matter. 17:34
02/04/24 Office hours are now restored to there normal times. 17:33
05/02/24 Due to having shingles the office will only be open in the morning 09:00-13:00 for the next few weeks. I will keep you updated as things improve. 15:55
22/12/23 We would like to announce that we can now take card payments either over the phone or on our Payments page on the website. We will pay additional costs if you use this facility but we will not add anything to your bill. 17:20
22/12/23 Thank you to all our customers for a wonderful 2023 we wish you all a wondrous Christmas break and look forward to helping you again in 2024. The phone line will accept any messages if you have a problem, do remember to say what the problem is. 15:30
03/12/23 We have identified the issue and have resolved the problem. All websites should now be working correctly. 12:59
03/12/23 We have an issue with the webserver (started 12:00 approx) on our Rex unit we are working to resolve the problem as quickly as possible. 12:36
12/11/23 Mail services are interrupted at the moment for further maintenance. 19:00
Service now restored. 20:20
12/11/23 Mail services will be interrupted this morning for about an hour to allow system maintenance. 12:17
Service restored. 13:21
10/10/23 Re: Being closed on Thursday. I have to have a small 'op' to remove a Cyst during a short day stay. 09:32
10/10/23 To aid support and requests we now have a forms page to help you provide the required information for your request. Click on the Forms button at the bottom of the page. 09:30
04/10/23 We are pleased to announce that we are now able to provide VoIP telephone services. 15:05
30/09/23 There will be interruptions to email on trixie and websites on orac for a short period this morning for server maintenance. 08:57
Maintenance complete. 09:19
26/09/23 To all my lovely customers who have been asking about my health recently, I am sincerely grateful for your thoughts and support. I feel that I am now past the general lingering effects I only ocassionally now have a 'tired day' but that might be down to a bit of age creeping in :) So usual hours have been resumed. 17:15
26/09/23 We had a spam attack this am which has resulted in a slow down of processed mail. This situation will gradually resolve as the day progresses. To give you an idea at one point we were receiving 3-5 spam mails per second which continued for well over an hour. 15:25
19/09/23 Sending email server SSL certificate issue has now been resolved. 11:50
19/09/23 Sending email server has an issue with its SSL certificate stopping mail being sent. Working to resolve this asap. 11:04
01/09/23 Please look at our E-mail page for news about the new Spam/Junk folders service that will commence on the 4th September. This new service will affect all customers who have email with us. 16:14
17/08/23 All issues have been resolved as of late this afternoon. 16:55
17/08/23 At approx 06:40 ~ 07:00 this morning there was an Internet outage during this time the Orpheus servers were unavailable. Just after 07:00 all our services resumed. This an MSO (Major Service Outage) and has yet to be resolved completely. You may or may not be affected by this during today as a broadband customer. 08:35
01/08/23 Due to the large number of requests we have had this week for Spam/Junk folders we have decided to implement them on all accounts going forwards. As 60% of all the mail we receive is SPAM/JUNK when we sort out the servers to deliver all of this to peoples accounts we plan to make these folders auto empty after seven days. Most authentication emails are only valid for 10 minutes at most which is the most common cause for a request for Spam/Junk folders. Please contact me at the usual address if you wish to comment in a constructive way. 17:24
28/07/23 Odd hours for office responses at Orpheus and GeneSys. I contracted Covid towards the end of June and although I am well now it has unfortunately caused me to have good and bad days since with the need to stop work and sleep. Sometimes this has resulted from a busy day previously. I ask for your patience if I appear to be unavailable and slow to respond. The general trend is that I am getting better but looking into this it would seem that a period of 6~8 weeks is quite normal for a full recovery. I sincerely hope that I don't get Long Covid which is why I am doing my best to take things easy. I appreciate all the good wishes I have received from my customers who have spoken with me. 11:44
28/07/23 We are aware that there was some form of outage last night around midnight which affected the general internet. Our servers were under a heavy attack between 1 & 4 am this morning but have since recovered and caught up. However during that time requests for mail and web pages would likely not have worked. 11:34
20/06/23 The issue has been resolved, we apologise if this has caused any inconvenience 17:30
20/06/23 We have some websites experiencing display issues currently on our server Rex we are working to fix this asap. 16:22
15/06/23 Mail sending will be interrupted at about 8pm this evening for maintenance. We will try to keep service interruption to a minimum. 15:47
This is part of ongoing work to enable DKIM email signing.
Modifications complete. 20:30
17/05/23 Orpheus news service is now on the new server please contact us if you wish to use it. 10:10
26/04/23 Orpheus Internet regrets to announce that we will be ceasing the free of charge News service that we have run since our inception. This will occur during May 2023. We will be replacing this with a paid for service, details will be on the website in the next day or so. 16:40
18/04/23 We are aware of a failed renewal of a certificate, this is being resolved currently. 12:17
18/04/23 The certificate has been renewed and services are running correctly. 12:45
14/04/23 Service issue from yesterday was resolved overnight. 09:59
13/04/23 There is currently an Authentication error stopping peoples routers connecting. We will advise when the issue is cleared. 14:15
13/04/23 Our service partner continues to investigate the root cause to the outage 17:25
02/03/23 Price increases coming from 1st April to all broadband accounts. Details to follow. 13:26
31/01/23 Orpheus will be closed all day Wednesday 1st Feb for a funeral. In emergency please use text e-mail and voicemail to leave a message. 16:06
27/01/23 ADVANCED WARNING of disruption to Broadband services and Orpheus servers. There will be small drops on the following dates and times.
28/02/23 from 22:00 through to 06:00 on 01/03/23
02/03/23 from 22:00 through to 06:00 on 03/03/23
17/01/23 Certificate situation resolved. 09:40
17/01/23 Certificate renewal failed on smtp server we are in the process of investigation. 09:21
11/01/23 Servers have now been restored to normal working condition. 16:15
11/01/23 We are currently having a Denial of service attack on some of the servers we will mitigate this asap. 15:55
